Real-Lenses ("we," "us") respects your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights. This policy applies to our website, mobile apps, forensic analysis tools, My Place social platform, marketplace, and API.
1. Data We Collect
Account Data
- Name, email address, and password (hashed)
- Subscription plan, billing status, and usage statistics
- Role (admin or user) and account preferences
Payment Data
- Payment processing is handled by Stripe. We do not store full card numbers.
- We store transaction records (amount, date, product) for accounting and support.
- Cryptocurrency wallet addresses may be collected for crypto payment processing.
Uploaded Media
- Images, videos, and audio files you submit for forensic analysis
- Analysis results including verdicts, confidence scores, and indicators
- Metadata extracted from uploaded files (EXIF, source network/ASN)
Usage Data
- IP address, browser type, device information, and access times
- Pages visited, features used, and interactions within the platform
- Referral data and campaign attribution
Social Data (My Place)
- Posts, comments, likes, and interactions you create
- Profile information and contact lists
2. How We Use Your Data
- To provide forensic analysis services and generate reports
- To process payments and manage subscriptions
- To operate the marketplace and facilitate transactions
- To provide social features in My Place
- To send service-related emails (welcome, usage alerts, billing, security)
- To improve our AI models and analysis accuracy
- To detect fraud, abuse, and bot activity
- To comply with legal obligations
3. Data Sharing
We do not sell your personal data. We share data with:
- Stripe — payment processing and subscription management
- Google — Drive (report backups), Calendar, Gmail, Sheets integrations (only if you connect them)
- Slack — for security alerts and notifications (admin-configured)
- HubSpot — CRM and lead management (admin-configured)
- Resend — transactional email delivery
- Service providers — hosting, analytics, and infrastructure
- Legal authorities — when required by law, court order, or to protect our rights
4. Data Retention
- Uploaded media files are retained per your plan's storage policy
- Forensic reports are retained indefinitely unless you delete them
- Transaction records are retained for 7 years for tax/accounting compliance
- Account data is retained until you request deletion
- Email logs are retained for compliance and audit purposes
5. Your Rights
Depending on your jurisdiction (GDPR, CCPA, and similar laws), you may have the right to:
- Access — request a copy of your personal data
- Rectification — correct inaccurate data
- Erasure — request deletion of your data ("right to be forgotten")
- Restriction — limit how we process your data
- Portability — receive your data in a structured, machine-readable format
- Objection — object to certain processing activities
- Withdraw consent — withdraw consent for optional processing
To exercise these rights, contact us at contact@real-lenses.com. We respond within 30 days.
6. International Data Transfers
Your data may be processed in the United States and other countries where our service providers operate. We use appropriate safeguards (Standard Contractual Clauses) for international transfers as required by applicable law.
7. Security
We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no system is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our Services are not directed to children under 18. We do not knowingly collect data from minors. If you believe a minor has provided us data, contact us for removal.
9. Cookies
We use cookies and similar technologies for authentication, preferences, and analytics. See our Cookie Policy for details.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on the Services. Continued use constitutes acceptance.