Refund and Cancellation Policy

This policy explains our refund and cancellation terms for subscriptions, one-time purchases, marketplace transactions, and add-on services.

1. Subscriptions

Cancellation

• You can cancel your subscription at any time via the billing portal or by contacting contact@real-lenses.com.
• Cancellations take effect at the end of your current billing period — you retain access until then.
• Canceled subscriptions do not automatically renew.

Refunds

• Monthly plans: Refundable within 7 days of the most recent charge if you have not used more than 10% of your plan's analysis quota in the current billing period.
• Annual plans: Refundable within 14 days of purchase if you have used less than 10% of your annual quota. After 14 days, annual plans are prorated and refunded at our discretion.
• Free trials: No charge if canceled before the trial ends. If charged because the trial was not canceled, a refund is available within 7 days of the first charge.

2. One-Time Purchases

• Credit packs: Non-refundable once any credits have been used. Unused credit packs are refundable within 14 days of purchase.
• Court-admissible package upgrades: Non-refundable once the package has been activated and chain-of-custody documentation has been generated.
• Real Estate Verification, Blockchain Stamps, Certification:Non-refundable once the service has been delivered or the report/stamp has been issued.
• Enterprise API founding pricing: Non-refundable once API access has been activated.

3. Marketplace Transactions

• Marketplace purchases are transactions between buyers and sellers. Real-Lenses facilitates the payment but is not the seller.
• Refund requests for marketplace items should be directed to the seller first.
• If the seller does not deliver the item or the item is significantly misrepresented, you may request a refund through Real-Lenses within 14 days of purchase.
• Digital products (themes, tools, assets) are non-refundable once downloaded.
• Services and leads are non-refundable once delivered.

4. Add-On Subscriptions

• Add-ons (Website Verifier, Fact-Checker, Voice Detection, Live Stream Monitoring, Security Screen) follow the same cancellation rules as main subscriptions.
• Add-ons can be canceled independently without affecting your main plan.
• Refunds for add-on charges follow the same 7-day / 10% usage rule as monthly plans.

5. How to Request a Refund

To request a refund:

1. Email contact@real-lenses.com with your account email and transaction details.
2. Include the reason for the refund request.
3. We respond within 5 business days.
4. Approved refunds are processed back to the original payment method within 5-10 business days.

6. Chargebacks

Please contact us before initiating a chargeback. We strive to resolve disputes amicably. Unwarranted chargebacks may result in account suspension.

7. Exceptions

We reserve the right to deny refunds in cases of: abuse of the refund policy, fraud, violation of our Terms of Service, or accounts terminated for cause.